Terms of Service
Effective Date: 1st July 2025
Terms of Service:
Welcome to RSS Online Ltd, trading as RecoverySupplement.Store (RSS). These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at www.recoverysupplement.store (“Site”), operated by RSS Online Limited.
By using this Site, you agree to comply with and be bound by the following Terms. If you do not agree with any part of these Terms, do not use the Site or purchase products.
1. Use of Website - You must be at least 18 years old to use this site or purchase products. You agree not to misuse the site, tamper with its functionality, or violate any laws.
2. Products & Descriptions - We provide high-quality supplements designed to support recovery, focus, and performance. While we do our best to ensure that all product descriptions and images are accurate, slight variations may occur. Results may vary based on individual use and other factors.
Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your physician before starting any supplement routine.
3. Pricing & Payment - All prices are listed in GBP (£) and include any applicable taxes, unless otherwise stated. We accept payment via Shopify Payments, Stripe, PayPal, Apple Pay, and Google Pay.
We reserve the right to change pricing or promotional offers at any time without notice. If there’s an error in pricing, we reserve the right to cancel any orders placed at the incorrect price.
4. Shipping & Delivery - We use Royal Mail Tracked 48®️ for all standard UK deliveries. This service provides full tracking, delivery updates via SMS or email, and a photo on delivery where available. Delivery is typically made within 2–3 working days from dispatch.
Coverage and Exceptions
Royal Mail Tracked 48®️ covers most UK addresses; however, please note the following service limitations:
- Crown Dependencies (Jersey, Guernsey, Isle of Man): Tracked 48 is only tracked up to the point of acceptance by the local postal authority. Final delivery is not tracked.
- BFPO Addresses: Coverage extends only to the UK-based handover depot. Tracking does not continue beyond this point.
- Remote UK Locations: In some remote or hard-to-access areas, delivery may take longer than 3 working days. Local delivery limitations may also apply.
If your delivery address falls into one of these categories, please be aware that tracking and delivery times may vary. For high-value or time-sensitive orders, we recommend selecting a faster or insured delivery service at checkout.
If you have any questions about your delivery address or need support, please contact us before placing your order.
RSS Online Ltd reserves the right to introduce shipping charges for certain products, locations, or services in the future. Any such changes will be clearly communicated prior to checkout.
5. Returns & Refunds - We accept returns on unopened and unused products within 14 calendar days from the day after your order is delivered, in line with your rights under the Consumer Contracts Regulations 2013.
To initiate a return, please email us at support@recoverysupplement.store with your order number and the reason for your return. Once approved, we’ll provide return instructions. The returned item must reach us in its original, sealed packaging and in resaleable condition.
Upon receipt and inspection of the returned goods, we will issue a refund for the product cost and any standard delivery charges originally paid. Please note: we are unable to reimburse additional costs for upgraded or express shipping services. Unless the product is faulty or incorrectly shipped, customers are responsible for return postage costs.
For reasons of health protection and hygiene, we cannot accept returns or offer refunds for any products that have been opened, unsealed, or used, as outlined under Schedule 3, Section 28 of the Consumer Contracts Regulations.
This policy does not affect your statutory rights.
6. Subscription Services - If you sign up for a subscription, you authorise recurring billing. You may manage or cancel your subscription anytime via your account. Cancellation must be made at least 48 hours before the next billing date to avoid charges.
Refunds are not issued for partially used subscription periods. It is your responsibility to cancel in advance of your billing date.
7. Intellectual Property - All content on the Site, including text, images, graphics, logos, and product names, is the property of RSS Online Ltd and protected by intellectual property laws. You may not use, reproduce, or distribute any content without written permission.
Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and store your personal data. By using this Site, you consent to our data practices.
8. User Accounts - To access certain features, you may create an account. You’re responsible for safeguarding your account information and agree to notify us immediately of any unauthorised use.
9. Limitation of Liability - RSS Online Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our products or site, to the fullest extent permitted by law. Our total liability for any claim shall not exceed the amount you paid for the product in question.
You acknowledge that supplement outcomes vary per individual and agree that RSS Online Ltd shall not be liable for any adverse health effects, injuries, or conditions allegedly arising from product use, except where caused by proven negligence.
10. Governing Law - These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
11. Changes to Terms - We may update these Terms from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Site after changes indicates acceptance of the new Terms.
12. Health Disclaimer - Our products are intended for use by healthy adults only. Always consult your healthcare provider before using any supplements, particularly if you are pregnant, nursing, taking medication, or have a medical condition.
Information provided on this site is for educational purposes and is not intended as a substitute for medical advice.
By purchasing, you acknowledge that you have read and understood this disclaimer.
13. No Warranties - All products and services provided by RSS Online Ltd are offered “as is” and “as available,” without any guarantees, representations, or warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, merchantability, or expected results. We make no guarantees that any supplement will produce specific health or performance outcomes. Individual results will vary based on a wide range of factors including diet, lifestyle, body chemistry, pre-existing conditions, and adherence to suggested use. We do not warrant that the Site will be uninterrupted or error-free, or that the content is accurate, reliable, or current. You acknowledge that use of the Site and products is at your sole risk
14. Over 18’s Only - Customers of RSS Online Ltd must be over the age of 18 to purchase, subscribe and use any of our products. Any information entered during purchases made by an under 18 will be deleted as per our Privacy Policy.
15. Force Majeure - RSS Online Ltd shall not be held responsible for delays or failures to perform obligations due to events beyond reasonable control, including but not limited to: acts of God, war, terrorism, supply chain disruption, natural disasters, pandemics, or strikes.
16. Wholesale or Resale Policy - Our products are sold for personal use only. Resale or distribution without written permission is strictly prohibited. RSS Online Ltd reserves the right to cancel orders suspected of resale activity.
17. Termination of Access - We reserve the right to terminate or suspend your access to the Site or any service at our discretion, without notice, for conduct we believe violates these Terms or is otherwise harmful to RSS Online Ltd or other users.
18. Contact - For questions about these Terms, please contact us at: Email: support@recoverysupplement.store. Address: First Floor, 85 Portland Street, London, W1W 7LT
